Four Points Flex by Sheraton Cardiff

Could not fault our stay. All staff were friendly and helpful, the location was perfect! Near the station, Principality Stadium and the city centre for shops, bars and clubs (but not noisy at all) 24hr desk, and security on the door the night of a concert making sure only guests staying at the hotel could come in. Snacks, coffee and other drinks available in the reception bar. The efficient double room was exactly what it said on the tin! On the smaller side, but ‘efficient’. Clean, modern, generous with the toiletries provided (mounted to the wall not mini bottles) and everything you could need for a city break. Would happily stay again

Staff were fantastic - welcoming and extremely helpful. They were all great but would like to mention in particular the lady in the kitchen/ restaurant during breakfast this morning (08/07/25). So attentive and nothing too much trouble. Lovely lady. Also loved the decor with local attractions in the detail.

The location of the hotel is few steps away from bus and train station. Lots of restaurants, bars and cafes nearby. Cardiff market and cardiff castle was walking distance. The bay is one bus stop only from the hotel. Tranportation to the airport was easy. The room was so cozy, with modern facilities. It was clean, the bed was comfortable, and there were abundant toiletries. Staff YUAN from the reception was so kind and helpful during my check in. Other staff were nice as well. Over all the hotel was amazing and good value for money most esp for those solo travelers. I had a great time staying at this hotel. Highly recommended.

The trip could have been a total disaster as my friend and I were told.when we arrived that the hotel had been overbooked by Booking.com so a double wasn't available, only a twin with bunks. BUT to compensate we were given a free drink from the stylish bar AND a free breakkie which my mate say was the best he's had in years!! The guy on reception was sooooo professional and an absolute credit to the company. We were so impressed by everything that we stayed the next night for a very reasonable rate and now will be recommending this hotel/chain left right and centre. EXCELLENT JOB, Four Points!!!!

All staff very friendly and helpful. Location is absolutely perfect for a group on a night out. Room is very small and stuffy, the bathrooms are tiny and if you’re a larger person you wouldn’t be able to sit on the toilet or use the shower. The rooms need a bit of TLC, marks all over the walls, the ceiling lights in the bathroom are hanging. There was no mirror by the desk to get ready but three mirrors in the bathroom. Didn’t make sense. Need more plugs by the sides of the beds. Was tidy enough. Overall I think it’s a good enough hotel if you just want somewhere to sleep and get dressed. Staff were all very nice. I would stay again for a night out.